wardow Reviews

1.8 Rating 177 Reviews
19 %
of reviewers recommend wardow
1.8
Based on 177 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 3rd January 2024
Alexe Mihai
wardow 1 star review on 15th April 2023
Anonymous
wardow 1 star review on 13th January 2023
Pedro Machado
wardow 1 star review on 23rd November 2022
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
Never received my parcel!! I don't even know about the refund.... i will contact my bank !
Helpful Report
Posted 2 years ago
I purchased bag from wardow, it arrived on time but decided I did not like it. Returned it but bag arrived back as refused by customs as there was no customs form completed despite post office stating you do not need customs form if posting from Northern Ireland. I contacted the company who were helpful advised they would extend return date therefore paid postage £16.60 a second time and just to be sure completed customs form. Low and behold the parcel made it to the company within the return date and was refused by them. To say I was upset is an understatement. I have sent several emails and no reply. Buyers beware, I will not use this company again
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Posted 2 years ago
Wish i had read the reviews on here first, cost an extra £52 customs charge , it would have been cheaper on the high st , after sales is non existant , doesnt look like i will get a refund , at least dick turpin wore a mask when he robbed you stay away from this site
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Posted 2 years ago
Placed an order and after 2 days I was informed me that the product was out of stock after all. In the meantime, I had already made the payment for my order. After almost 3 months and numerous emails, they still have not refunded me. Every time I email them asking for my money back, they send the same (fake) email..'the refund was made beginning of January' well guess what..still no refund....STAY AWAY...there are case of bad customer service but in this case it is called SCAM COMPANY...
Helpful Report
Posted 2 years ago
I wish I had read these reviews ahead of ordering of this so called business! Awaiting delivery of a bag ordered a month ago with no sign of it materializing. Emails from customer service are vague to say the least and give no real options for resolution. I haven't even got to the point of being charged duty yet. All smells like a fraudulent company - NEVER AGAIN!
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Posted 2 years ago
Awful customer service. They dont want to give the money back for the return costs. The person from customer service hung up. The bag is damaged already after 3 months. The leather goes out of the bag. I do not reccomend even to my enemy. Dramatic webstore.
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Posted 2 years ago
Placed the order, took my money, hour later, sorry your order is out of stock, up to 30 days to get money back! BEWARE!
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Posted 2 years ago
Waiting for weeks for bag - no sign. Customs charges to pay - so the so called 25% off is a lie. Customer services awful
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Posted 2 years ago
Scam company that won't stop emailing me, no unsubscribe link in their newsletters and I emailed to request they take me of their list they refused and told me to use the non-existent unsubscribe button
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Posted 2 years ago
Wardow UK..
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Posted 2 years ago
Awful company and service. Charged me extortionate amount for customs and only option was to pay or wait for a month or more for a refund. Avoid at all costa
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Posted 2 years ago
A fake company, I purchased a valentino bad which arrived ontime, didn’t come in original package and the moment I opened wardow box to see my parcel the bag was fake, cheap quality
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Posted 2 years ago
Once your order arrives you will immediately be hit with import processing and duty fees. I guess I swallowed that thinking it was my fault for not checking where the product is coming from, but it would be great to have this clearly highlighted on their UK site just in case. I never received an order confirmation either, this way I missed that I ordered the wrong size suitcase so could not correct it. NOW TO THE GOOD PART -- RETURNS ARE NEARLY IMPOSSIBLE FOR AN AVERAGE PERSON! You pretty much have to be an expert in exporting goods, search for various documents, make sure the export codes are correct, and on top of that cover the courier cost or any additional cost that may occur during the "re-exporting" of the goods. I literally spent another 40% on top of the purchase price just to have a look at a suitcase I never wanted in the first place. Also, you have to then contact UK customs to claim your import duty back once the return is processed which cannot be done online so you are actually required to send a printed form back to them in the post like it is 1993. The requirements for a simple thing like this are soo bloody complicated that I simply could not risk making any mistakes in the return papers so I am now stuck with a suitcase and £300 poorer. Very upset
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Posted 2 years ago
Just received my Valentino bag I bought for my granddaughters birthday. Great fast delivery and we’ll packaged up. I will definable you buy again off this site 5* off me.
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Posted 2 years ago
Ordered 3 times from this company, first time I was nervous as I had read the reviews saying how bad it was. All 3 items have been under the £135 (custom charges) I have had absolutely no problems. Regular emails sent during waiting for the item. 100% recommended to everyone I know 😁
Helpful Report
Posted 2 years ago
I ordered suitcase. Price was almost 200€ and quality were rubbish. It didnt look at all what I saw on website. I ve tried to reach vustomer service nyt nobody answers… If I could, I would give 0 star.
wardow 1 star review on 15th February 2022
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Posted 2 years ago
Not even worth 1 star. Do not order from this company they tell you it’s free shipping then you get a bill from customs!!!! There a scam.
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Posted 2 years ago
Must say I was worried after reading reviews after ordering a £130 purse but had absolutely no issue and can confirm the product is 100% authentic. Ordered on Monday recieved shipping details Tuesday and recieved Thursday. Keep in mind my order was under the £135 import tax bracket so if ordering over £135 other reviews have suggested you will be charged 30% of the value of the product.
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Posted 2 years ago
It’s scam. They charge less and don’t tell u they are importing the goods and so u have to pay customs before u get ur item. I’m waiting weeks. So annoyed
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Posted 2 years ago
i don't get all this bad reviews.I Bought a purse. Delivery took 3 working days instead of the 2 advertised but the product seems legit (has a valid authenticity code). Packaging is perfect and price is lower than average. Would raccomend
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Posted 2 years ago
wardow is rated 1.8 based on 177 reviews