wardow Reviews

Name: wardow
Rating: 1.74

1.7 Rating 189 Reviews

18 %

of reviewers recommend wardow

Company Reviews

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Metrics

1.7

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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wardow 1 star review on 28th February 2024

Anonymous

wardow 1 star review on 3rd January 2024

Anonymous // 01/01/2019

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“The Valentino bag I had buy from them is FAKE!! Unfortunately I discovered this a bit late unfortunately, after I checked the label in the bag and it is written made in china !!!! I really trusted them and therefore I did not check the bag very well immediately when I received it.Also it took more than two weeks to be delivered.Very disappointing! This was my first and last time ordering from them.”

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Posted 1 year ago

“Stop!!! Dont not buy from this company. What they dont tell you about is the import taxes you'll be hit with in the uk before they will deliver. Which will cost you more than if you just purchased it in the uk.”

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Posted 1 year ago

“Order was placed 9th December 2022, it hasn’t arrived yet 06012023. Have sent numerous messages requesting a full refund, all I have had is empty apologies. AVOID THIS COMPANY AT ALL COSTS - I WISH I’D READ THE REVIEWS BEFORE I GAVE THEM £151 of my money”

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Posted 1 year ago

“AVOID!! I ordered my bag on 5 December I have placed numerous complaints that the parcel has not moved via dhl tracking since the 6 December, requested a refund and just got fobbed off saying they are looking into it. It’s now Christmas Eve and have to buy another present!”

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Posted 1 year ago

“Misleading this company is based in Germany and fake fast delivery it will get stuck in customs And they’ll be FA help.”

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Posted 1 year ago

“I was so so worried after I placed my order as I saw some awful reviews on Google. My item arrived safely and very well packaged. The item is perfect, genuine and has tags!!! Very happy customer x”

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Posted 1 year ago

“I placed the order. My card was debited. I received confirmation email. I made a follow up 2 days later, as I had no news from them. They replied that the product is not a available!! If I had not made the follow up, I have no idea when they would inform me. My money are still with them. I don't recommend this site!!!”

Helpful Report

Posted 2 years ago

“Company based in Germany…IF YOU ARE IN THE UK, don’t be fooled by the free shipping! I thought I had saved a few quid, but then discovered I had to pay nearly £130 tax etc. so rather then save money it has ended up costing me more then if I had shopped in Harrods, Selfridges or Harvey Nicks! The selection of bags and purses/wallets is fantastic.”

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Posted 2 years ago

“I’ve had two bags from Wardow. I live in Scotland and I haven’t been charged taxes on them. Both arrived within 10 days and one I had ordered and changed my mind about it was cancelled altogether so I didn’t need to return it and wait for a refund. Can’t say anything but positive things about them.”

Helpful Report

Posted 2 years ago

“I'm a customer from Azerbaijan and… I'm a customer from Azerbaijan and unfortunately, I can't send back defective items, I use a forwarding company address for purchases and Wardow knows about it. As I understood from an email conversation with Wardow that nobody wants to hold responsibility for a defective item. They are a fraud, they sell defective goods and waive responsibility. Isn't that violating my rights as a loyal customer? I think such an online shop shouldn't work in Germany.”

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Posted 2 years ago

“No Refund No Reward Points Back. They cancelled my order because my bag was out of stock but they never refunded me and give me back my 200 reward points. A very dishonest company!”

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Posted 2 years ago

“Ik had na 1 1/2 jaar problemen met mijn Vaude rolkoffer. De rits in de hoek was stuk. Na mailcontact kon ik deze gratis retour zenden en zou bekeken worden of reparatie mogelijk was. De garantie was 2 jaar. Na enkele weken bleek de koffer helaas niet meer te repareren. Ik heb mijn aankoopsom retour gekregen wat ik zeer waardeer. Reden om opnieuw bij Wardow een rolkoffer te bestellen. Hopelijk met een betere rits..”

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Posted 2 years ago

“Lovely authentic bag. Delivered on expected date and could follow tracking at all stages”

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Posted 2 years ago

“I was really worried when I read all the bad reviews (after I had placed an order!!) but my bag came today-the day it was expected and it is perfect. It was also almost 50% cheaper than any other website. Would definitely use this company again.”

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Posted 2 years ago

“No response from Wardow when my parcel not delivered. Finally received a letter from parcelforce saying I had to pay the duty then they would deliver!! Will NEVER buy from them again”

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Posted 2 years ago

“Scammers - should be closed down . Bought a Valentino bag which turned out to be fake - sent it back and stlll no refund . That was 4 weeks ago . No reply from customer service - please avoid !”

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Posted 2 years ago

“AWFUL SCAM OF A COMPANY AVOID AT ALL COSTS TAKES PAYMENT AND NO INTENTION OF SENDING ITEM OUT.”

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Posted 2 years ago

“I was a bit sceptical about this company but to honest all went well. Had a lovely Lancaster bag delivered earlier then expected.”

wardow 5 star review on 15th September 2022

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Posted 2 years ago

“Wardow do not make clear that taxes paid are local to germany. I paid £349 for a bag and was hit for £82:96 import duties and taxes when parcel force contacted me for payment. I did not pay duties and parcelforce returned to sender at no cost to me. I received refund in 4 days. the only issue to me is that wardow should make clear that HMRC will apply uk duties before goods can be delivered”

Helpful Report

Posted 2 years ago

“Avoid this company. They do not take into account customs charges and you're left with the bill (£60+ in my case, which I was only informed of when the delivery company sent me a letter). I challenged and they said I could return it if I let the item set in customs for 20+ days which is ridiculous. They will not refund or compensate during this process, so i've had to claim through my credit card. All in all, a terrible experience.”

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Posted 2 years ago

wardow is rated 1.7 based on 189 reviews