wardow Reviews

1.8 Rating 177 Reviews
19 %
of reviewers recommend wardow
1.8
Based on 177 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 3rd January 2024
Alexe Mihai
wardow 1 star review on 15th April 2023
Anonymous
wardow 1 star review on 13th January 2023
Pedro Machado
wardow 1 star review on 23rd November 2022
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
Lovely authentic bag. Delivered on expected date and could follow tracking at all stages
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Posted 1 year ago
I was really worried when I read all the bad reviews (after I had placed an order!!) but my bag came today-the day it was expected and it is perfect. It was also almost 50% cheaper than any other website. Would definitely use this company again.
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Posted 1 year ago
No response from Wardow when my parcel not delivered. Finally received a letter from parcelforce saying I had to pay the duty then they would deliver!! Will NEVER buy from them again
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Posted 1 year ago
Scammers - should be closed down . Bought a Valentino bag which turned out to be fake - sent it back and stlll no refund . That was 4 weeks ago . No reply from customer service - please avoid !
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Posted 1 year ago
AWFUL SCAM OF A COMPANY AVOID AT ALL COSTS TAKES PAYMENT AND NO INTENTION OF SENDING ITEM OUT.
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Posted 1 year ago
I was a bit sceptical about this company but to honest all went well. Had a lovely Lancaster bag delivered earlier then expected.
wardow 5 star review on 15th September 2022
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Posted 1 year ago
Wardow do not make clear that taxes paid are local to germany. I paid £349 for a bag and was hit for £82:96 import duties and taxes when parcel force contacted me for payment. I did not pay duties and parcelforce returned to sender at no cost to me. I received refund in 4 days. the only issue to me is that wardow should make clear that HMRC will apply uk duties before goods can be delivered
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Posted 1 year ago
Avoid this company. They do not take into account customs charges and you're left with the bill (£60+ in my case, which I was only informed of when the delivery company sent me a letter). I challenged and they said I could return it if I let the item set in customs for 20+ days which is ridiculous. They will not refund or compensate during this process, so i've had to claim through my credit card. All in all, a terrible experience.
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Posted 1 year ago
I waiting for may bag 40 days I paid 255pounds
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Posted 1 year ago
BUYER BEWARE!!!!! Company offered free shipping except they are based in Germany. Ended up with custom charges of £62. If I had bought separately would not have been charged as identical bags for presents. Could have got cheaper in UK!!!!!
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Posted 1 year ago
from reading recent online reviews It seems that a lot of UK customers, myself included, are facing both large delays and import taxes for their goods. These charges are not mentioned at checkout and completely unexpected. Please can you refund me my order and please can you make this clearer to other possible customers who may be disappointed by the significant additional wait time and cost to any potential orders.
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Posted 1 year ago
I have not received my bag. Ordered 4 weeks ago. No response from their customer service. Please do not buy from this company @wardow
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Posted 1 year ago
I have not received my bag. Ordered 4 weeks ago. No response from their customer service. Please do not buy from this company @wardow
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Posted 1 year ago
Fraudulent company. Steal yer money and do not provide the goods. Will have to contact credit card company and trading standards.
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Posted 1 year ago
I’ve been waiting 3 weeks for my item. Still not received. I’ll be contacting my credit card company to request a refund.
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Posted 1 year ago
This review below,is exactly the same issue I have...,but not the bereavement ( sorry for your loss) It's disgusting, they have our money,but we have not received goods. I won't be using this site again.and will warn my friends! Have asked for DHL reference number.but no reply!! “STILL WAITING FOR GOODS !!!!! I ordered a handbag over a week ago that was supposed to arrive on Friday 1st July. No goods arrived...no reply to emails....NOTHING. The bag I purchased cost £93 and despite marking emails FAO director and founder, Danny Wardow and Hannah Jentzch, still NOTHING. I have no clue where my order is or what has happened to the money I paid for the goods in good faith !!! What makes this even more appalling, is that our family are recently bereaved and the loss is unbearable. This could not have happened at a worse time !!”
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Posted 1 year ago
STILL WAITING FOR GOODS !!!!! I ordered a handbag over a week ago that was supposed to arrive on Friday 1st July. No goods arrived...no reply to emails....NOTHING. The bag I purchased cost £93 and despite marking emails FAO director and founder, Danny Wardow and Hannah Jentzch, still NOTHING. I have no clue where my order is or what has happened to the money I paid for the goods in good faith !!! What makes this even more appalling, is that our family are recently bereaved and the loss is unbearable. This could not have happened at a worse time !!
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Posted 1 year ago
I have ordered one valentino bag on 17th June2022. After two three day I have received information that bag is exported to uk via DHL . I am constantly checking the ref number and I didnot get any update since 21june 2022. The parcel is still in Germany and no further update. The company is not returning my refund as I requested. I have received an email and is mentioned that refund is not possible at this stage . So I have to wait ( This is the answer from the company ). This is my last time to buy stuff from this company.
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Posted 1 year ago
READ THE REVIEWS IS ALL I CAN SAY!!! Bought a bag which was faulty, returned 27/04 and I’ve been chasing up my refund every since!!!!! HORRENDOUS customer service, difference person replying each time who haven’t read the previous messages & that’s after 3/4 days wait for the sh*t reply to even come. Parcel force informed me my refund was rejected and disposed of and yet IM STILL WITHOUT MY REFUND!!!!!!!
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Posted 1 year ago
Bought a Coach bag, wore it once and the strap buckle came detected from the bag and fell to the floor. After reattaching it happened again. Realised faulty clasp. Took months to try and return and again another 2 months to get my money back. I would not buy from them again
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Posted 1 year ago
wardow is rated 1.8 based on 177 reviews