Login
Start Free Trial Are you a business?? Click Here

wardow Reviews

1.7 Rating 192 Reviews
18 %
of reviewers recommend wardow
1.7
Based on 192 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 3rd January 2024
Alexe Mihai
wardow 1 star review on 15th April 2023
Anonymous
wardow 1 star review on 13th January 2023
Pedro Machado
wardow 1 star review on 23rd November 2022
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
Returned a backpack after 1 week of use on holiday on which both elasticated side pockets became frayed from carrying water bottles. Return was mate easy with a prepaid label emailed to me promptly after sending proof of purchase and photos of the defects. I was told the item would be repaired, replaced or refunded. 3 weeks after returning I emailed to ask what is the outcome and without any other correspondence Wardow issued a full refund stating I can purchase the item again at full price (I got it in a 35% off sale) and they will refund me the difference if it is now more expensive than before. Firstly, I didn't ask for a refund and would have preferred a new backpack but I wasn't given this option after their inspections were completed and they decided they could not repair. Secondly, after reading all of these bad reviews I think I will go elsewhere because I don't feel like I can trust them to refund me the difference if I make the purchase again. They could have kept their money if they liaised with me and just sent me a new pack like I would have preferred.
Helpful Report
Posted 6 months ago
yesterday i received my order nr 200347210 from which box the item nr 431855936-003 is missing . I was trying to call you this morning waiting for 10 minutes over the phone and i have sent u an email to which you are not responding I am very very dissapointed !
Helpful Report
Posted 1 year ago
Customers are misled My estimated delivery was stated to be 5 April unless there were strikes (of which there were none during the relevant period). I bought luggage for a planned trip and then had to buy a new set when these looked like they’d never arrive. I emailed to cancel and was told I couldn’t, but to return the goods on receipt - at my own cost. I ordered 2 cases and am so unhappy, I am yet to open both boxes - the one I’ve opened has the right product in it... It looks like I’ll now return the set I bought elsewhere as the hassle of returning the Wardow ones to Germany is too much. Wardow, enjoy whatever you made from my purchase, as I’m never buying from you again because of your curt and cold emails as well as your intransigence and utter poor customer service. What a nightmare for paying £440 for 2 suitcases!
Helpful Report
Posted 2 years ago
Wardow do not make clear that taxes paid are local to germany. I paid £349 for a bag and was hit for £82:96 import duties and taxes when parcel force contacted me for payment. I did not pay duties and parcelforce returned to sender at no cost to me. I received refund in 4 days. the only issue to me is that wardow should make clear that HMRC will apply uk duties before goods can be delivered
Helpful Report
Posted 2 years ago
from reading recent online reviews It seems that a lot of UK customers, myself included, are facing both large delays and import taxes for their goods. These charges are not mentioned at checkout and completely unexpected. Please can you refund me my order and please can you make this clearer to other possible customers who may be disappointed by the significant additional wait time and cost to any potential orders.
Helpful Report
Posted 2 years ago
wardow is rated 1.7 based on 192 reviews