wardow Reviews

1.8 Rating 177 Reviews
19 %
of reviewers recommend wardow
1.8
Based on 177 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 3rd January 2024
Alexe Mihai
wardow 1 star review on 15th April 2023
Anonymous
wardow 1 star review on 13th January 2023
Pedro Machado
wardow 1 star review on 23rd November 2022
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
Unfortunately Wardow does not offer free returns from the UK. It took 3 weeks for my refund to come through and cost me £17.35 to return a tote bag. I will not order from this company again.
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Posted 1 year ago
After reading all the bad reviews about Wardow, i can say I have bought two bags from this company now and both have been good quality and they have Lasted, delivery does take longer as it is coming from Germany but it wasn't a problem,, I would buy from them again.
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Posted 1 year ago
Very bad customer service. Do not use. Still waiting on order 3 weeks late and no help from them.
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Posted 1 year ago
FAKE . Don't bother to buy anything from these con artists . I bougjt a guess bag that's not worth a tenner . Absolute rubbish
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Posted 1 year ago
The company doesnt care at all about the customers.They just want to take your money and that all for them. I wrote 3 times about delayed order that didnt even arrive after 2 weeks. it should be here in 5 days. They didnt solve my problem and claim that it is not their responsibility!!!!!! If I would know how much stress it is going to cause me I would not order it here as it is not worthy.
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Posted 1 year ago
Ordered bag end of March 2022, 7 weeks later, still not arrived. DHL lost it, wardow just keep making excuses and refuse to refund. Avoid these scammers.
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Posted 1 year ago
Been waiting 7 weeks on my ordered handbag and still no sign of it coming. Very disappointed
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Posted 1 year ago
I got a Valentino bag, was to big, had to pay to send it back, over a month ago, still saying they've not received it, so bought another one, payed £95 for it, only had it three weeks an all the stitching has come undone, fuming, will never buy from them again
wardow 1 star review on 16th May 2022 wardow 1 star review on 16th May 2022
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Posted 1 year ago
I don’t know what they do, but I am among a number of people who order from this company, they send it via DHL but the parcel gets lost in Germany. Very poor customer service, they just keep saying to wait as a delivery is still possible… after it’s been missing for 6 weeks, so I seriously doubt it! Have asked for a refund, but am not holding my breath. DO NOT ORDER.
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Posted 1 year ago
They are so unprofessional!!! DO NOT BUY FROM THIS E-SHOP. They are thieves!!! I ordered a bag. The order was confirmed and they just cancelled my order. By chance (????????????) the same day the price was increased! DO NOT BUY FROM THIS E-SHOP.
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Posted 1 year ago
We were worried having read some negative reviews, but we were very happy with the product, delivery time and service. There were no excess charges either. Would definitely use again.
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Posted 2 years ago
Avoid this company. Delivery time took 30 days instead of promised 7 days. Return process is not working at all, instead of providing the return information company just replies with some generic (unrelated) emails.
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Posted 2 years ago
Do not use this company. I ordered a handbag on 01.04.2022 to use for a wedding on 16.04.2022. Given that the company ship to the UK in 3-7 days, I fully expected to receive my order in time. On 04.04.2022, I received an email confirming my package was on its way. The email contained a DHL Tracking link. I checked the tracking a day later and the parcel was at the “export parcel centre”. I have still not received my parcel, some 25 days after the item was ordered. The tracking has not been updated since 05.04.2022 and despite requesting a refund on numerous occasions, I am met with emails telling me that delivery may still be possible, an investigation is ongoing and “If we have no official feedback from DHL after 12 weeks after starting the investigation (started on 13.04.2022), and in most cases we receive feedback after 4 - 8 weeks, then we will definitely refund the purchase price”. Meanwhile my £117.60 is sitting snuggly in Wardow’s bank account where I have no doubt lots of other poor customer’s have money sitting too. The emails I have received in response to my complaints are clearly standard template response emails which means this is a common occurrence. How this company can get away with operating like this is beyond me. They are nothing but scammers.
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Posted 2 years ago
This company is a total scam!!!! Beware!!! I ordered a bag from them on 2nd April, with a delivery date of 08th April. 3 weeks have passed since and my parcel still hasn't arrived, I've contacted them several times, they've got no clue where the parcel is, they keep saying they need to wait for DHL to reply, even though DHL tracking history is a nightmare, with absolutely no details. Wardow has refused to give me a refund, even though I have the right to withdraw since I haven't received my parcel in 3 weeks as stated by them. The whole experience with them has been absolutely atrocious. I would never recommend this company to anyone, stay away guys. Till this date I haven't received the parcel nor my refund.
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Posted 2 years ago
Fake product. Not genuine leather or brand!! . Had to pay duty tax & took 3 weeks to arrive. Have returned the bag!!! Avoid avoid avoid!!!!!
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Posted 2 years ago
Their stuff is real no doubt , but return process is pathetic . Make sure when you order that you will keep the item. Other wise you will be left with no option but to keep because international return is such a difficult process including customs and all . When you are returning item why you need to pay custom . They already takenVAT on that item . Wardow should be responsible for this. But they don’t take any liability of returns on international orders. Very Bad experience. Forced to keep item when it not even as pictures.
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Posted 2 years ago
I was concerned after I ordered a bag and read these reviews, but happy to report bag arrived on time, especially after a long bank holiday weekend. Exactly as described and genuine article. Very happy with the service and would definitely buy from again. I have no complaints and this is a genuine review.
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Posted 2 years ago
My package should have arrived on 10th March and DHL should have given it to the local postal service Bpost. On the 9th March I have been informed by Bpost that the package cannot be delivered as DHL lost the content of the package. This has been immediately reported to wardow.com and ever since they refuse to issue a refund. They say, I need to wait till DHL completes the investigation but my package is insured. So, then I am asking why am I being penalized that the DHL lost the package? They give blunt response with no resolution. Also, I have provided them official evidence from the local service that my package was not delivered. Even though, they have a disclaimer regarding the delivery time on the website stating that if the package was not delivered within 4weeks from the originally applicable timeline due operational impediment then I have a right to withdraw, they still refuse to issue a refund. So, I am currently having no bag and no money. Beware of this treatement! I will never other anything from this website ever again. They are stealing your hard earned money without any remorse.
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Posted 2 years ago
BEWARE!!! I ordered a bag on the 16.2.22 two weeks later no bag!! I emailed, 4 days later I got a generic reply. I emailed again another 4 days later an email saying “bare with us the bag may come” 3 weeks Later still no bag. I emailed I got another genetic reply I was fuming 😤 I would never order anything again from this company on the 1st if April I got an email saying the bag was lost and I would get a refund that was in the 1,4.22 heard nothing since and got no refund!!!!! I did say send me another bag heard nothing about that either. On the 6.4.22 I got the money returned to my A/C. Thats taken from the 16.2.23 to 7.4.22 My advice to you would be find another online shop that will keep you updated and provide much BETTER CUSTOMER SERVICE!!!! I’ve never experienced any thing like this!! BEWARE ORDER AT YOUR OWN RISK
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Posted 2 years ago
SCAM COMPANY. AVOID. They took my money 50 days ago Never sent the bag Refuse to refund - despite the law Refuse to reply to emails except to say "please wait several more weeks" But have got time to remove all negative feedback from Facebook and other sites These people are proud thieves and liars Don't waste your money or time
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Posted 2 years ago
wardow is rated 1.8 based on 177 reviews