wardow Reviews

1.8 Rating 177 Reviews
19 %
of reviewers recommend wardow
1.8
Based on 177 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 3rd January 2024
Alexe Mihai
wardow 1 star review on 15th April 2023
Anonymous
wardow 1 star review on 13th January 2023
Pedro Machado
wardow 1 star review on 23rd November 2022
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
I have just had a threatening letter from customs saying i must pay £75. If i could have give this company 0 stars i would have, shocking service and i will not return
Helpful Report
Posted 2 years ago
Do not use this company Complete rip off / do not give a full refund, i was £35 out of pocket and no purchase. LW
Helpful Report
Posted 2 years ago
Purchase received today - Fossil Wiley cross body bag goods as described vey happy. Site does say all taxes paid but you need to check for customs import duty. Apparently this does not apply to goods below £135 coming into the UK. Parcel was coming from Germany so took a little while longer than usual but that was due to Christmas holiday period so a little patience was needed. Would be use this company again no problem.
Helpful Report
Posted 2 years ago
Purchase received today - Fossil Wiley cross body bag goods as described vey happy. Site does say all taxes paid but you need to check for customs import duty. Apparently this does not apply to goods below £135 coming into the UK. Parcel was coming from Germany so took a little while longer than usual but that was due to Christmas holiday period so a little patience was needed. Would be use this company again no problem.
Helpful Report
Posted 2 years ago
Terrible service! Will never use again and I advise anyone else to STAY AWAY! MR
Helpful Report
Posted 2 years ago
Ordered a hand bag through them well in advance of Christmas. to the UK. The order qas late and then I received a letter saying I am liable for customs charges. At no stage during the transaction was I told that there would be extra charges. I received a very insulting offer of a discount on my order but these do not even come close to covering the extra charges. It has now been days since I've had a reply. To add insult to injury, my wife was left with no Christmas present to open as Wardow did not offer assistance. They have my money, I have no item and now I am being told to pay customs charges onto of the price quoted on the website. Awful communication and customer service. If you value service DO NOT order from this cartel.
Helpful Report
Posted 2 years ago
got the valentino bag ,did not open untill christmas and the V is on backwards not impress , yet to return the item,as its faulty.
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Posted 2 years ago
I have used this company twice now beautiful bags great prices and fast delivery . Obviously at this time of year they will be running behind time so I would advise to order in beginning of November .
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Posted 2 years ago
Not good place to shop at all!!!! Dont waste your money.They show something else and send something else and when you want to return or ask for the product you order led they will say well we displayed this on our website and ordered this and if you want to return do on your own budget!!you have to pay for the shipping,also customer care number when you call nobody recieve it! Really bad place to shop.Dont waste you money
wardow 1 star review on 15th December 2021 wardow 1 star review on 15th December 2021
Helpful Report
Posted 2 years ago
Clearly a fake bag. Ignoring emails . Avoid. Letters don’t line up , poor quality
wardow 1 star review on 15th December 2021
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Posted 2 years ago
I ordered a bridge bag in Nov and unfortunately it got held up at customs and l had to pay charges .The bag arrived in excellent condition and l was given an extra 10% off the original price to help with custom charges ( not their fault)Customer service was excellent and fast so l was very pleased with this outcome.I have ordered with them before e.u.and always excellent service. The bridge bag was still£60 cheaper than in uk!! Thanks Wardow
Helpful Report
Posted 2 years ago
I ordered a bag for just under £100 and 5 days later my order arrived a badly bruised box and guess what NO bag inside just a empty box, I called Wardow spoke to Marina and was told to send pics and fill out a list declaration form so I did It’s been 11 days and all I’m getting is they are contacting DHL and post office?? I get a reply today saying all gods sent are insured so why won’t they refund me? Honestly I will not buy from them again!! Also any uk customers be warned! They make you feel as if your lying!! Stay clear, you been advised
Helpful Report
Posted 2 years ago
Wish I had found this review site before I ordered, bag arrived without a shoulder strap, numerous email later still no resolve all I have been offered is to return at my expense? Advised to seek assistance from manufacturer email not valid, tried to contact Danny wadrow CEO, email invalid. Decided to give up and put down to experience lesson learnt NEVER order from a company you know nothing about. Poor.
Helpful Report
Posted 2 years ago
disappointed I bought two bags and a suitcase, two bags arrived they taxed me not customs, the bag did not arrive, and they taxed me, the company also offered me 10% back if I pay the customs fine, I sent 1 voucher to them and they did not respond and have not returned the 10% that I paid extra, twice I was taxed by customs in England, do not recommend disappointing site lost a client
wardow 1 star review on 7th December 2021
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Posted 2 years ago
Only read reviews after ordering (doh) so was v nervous especially as I didn’t get an invoice or delivery info and had to email. BUT I have received exactly what I ordered within a week. So in the end all good. Phew.
Helpful Report
Posted 2 years ago
Was very nervous to order based on reviews but I couldn't find the Viv. westwood johanna backpack anywhere else (and for this price). I ordered through Paypal just in case it was a scam so I could get a refund. I obviously don't speak for everyone but my bag came fine on the predicted date, up to date tracking info etc. Also was pleasantly surprised I didn't have to pay any customs (bag was like £148). My advice would be try somewhere more reliable if possible, but if you do choose to order it doesn't seem to be a scam, just non-existent customer service (from other reviews) so use paypal and be prepared to wait 30 days for a refund if you don't recieve your item.
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Posted 2 years ago
I am absolutely disgusted with this company’s practices, taking advantage of people before Christmas!! I placed an order to arrive 4th November, it is now the 30th November and the goods have still not arrived. I’ve gone weeks without a response and they’ve just basically run off with a few hundred quid of my money. Order number is 600206753 - YOU SHOULD BE ABSOLUTELY ASHAMED OF YOURSELVES
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Posted 2 years ago
Ordered a Valentino bag a gift for Christmas paid £86 and when I’ve opened it to check it over the Valentino sign on the front of bag is upside down is this site fake goods ???
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Posted 2 years ago
Do not use!! My parcel hasn’t arrived and I have been told I just have to wait for the parcel to arrive even though I was told by DHL they have lost it. I have seen others have had the same problem.
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Posted 2 years ago
Never buy from them! They took 3 months to refund the money for a return. And made me pay 2 lots of customers charges
Helpful Report
Posted 2 years ago
wardow is rated 1.8 based on 177 reviews