I recently had an experience with the parcel return service that I feel compelled to share. While I generally appreciate the convenience and range of options provided, my latest interaction has unfortunately been less than satisfactory, leading me to rate the service 1 star, specifically for the service aspect, not the item itself. Despite multiple attempts to resolve an issue related to a parcel return, I've found the support and follow-through to be lacking. The process, which I anticipated would be straightforward, has turned into a prolonged ordeal without a clear resolution in sight. This has been disappointing, especially considering the high standards of service l've come to expect based on previous interactions. I understand that every service can have its off days, and I'm sympathetic to the challenges that come with managing returns and customer support. However, the lack of progress and communication in this instance has been particularly frustrating. It's left me feeling unsupported and without a clear path to rectify my issue. I'm sharing this feedback not out of frustration but in the hope that it will be taken as a constructive critique. There's always room for improvement, and I believe that addressing these issues can significantly enhance the customer experience. A more responsive and efficient support process for parcel returns would go a long way in maintaining trust and satisfaction among customers. Thank you for taking the time to consider this feedback. I look forward to seeing improvements in the service and sort my request, without ignoring the messages.