I ordered a bag which I tried to return. Unfortunately having paid £19 to return it, it has now ended up back at my address because it reached Germany and was not accepted by the courier/postal company as the box was too big. This is despite me sending it back in exactly the same box it came in, and checking I paid the correct postal fee. Customer service has been appalling. No one responds to my emails properly and they keep sending standard responses that don’t answer the specific problem. I can’t call them either as the number is incorrect and despite many requests for them to call me no one has bothered to pick up the phone and speak to me. How on earth are they getting away with this behaviour! I really wish I hadn’t used them.