I placed a very simple order- 2 beige throws. The Hermes delivery man placed the package outside my house, no attempt to knock. The throws were grey! Customer services ( after two calls) agreed to replace with beige throws as ordered and contacted their warehouse to investigate error. I stressed the throws must be beige. What a nice surprise- replacement throws were grey. Much time wasted, can’t find anyone senior to complain to, customer services block complaints
4 years ago
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