Wayfair Reviews

1.5 Rating 2,186 Reviews
11 %
of reviewers recommend Wayfair
1.5
Based on 2,186 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Wayfair Reviews

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

Write Your review

Tell us how Wayfair made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Wayfair 1 star review on 24th February 2024
Nicole K.
Wayfair 1 star review on 10th October 2023
Anonymous
Wayfair 1 star review on 23rd September 2023
MikeB
Wayfair 1 star review on 21st August 2023
Kate
Wayfair 1 star review on 21st August 2023
Kate
Wayfair 1 star review on 21st August 2023
Kate
Wayfair 1 star review on 21st August 2023
Kate
246
Anonymous
Anonymous  // 01/01/2019
Product I bought arrived with only half the required boxes/parts. Company refused to replace it with a complete item despite having them in stock and still selling them. Refund after pickup was offered but I still have not heard back since last when when. This means the company is holding 700 GBP of my money and refuse to refund until the product is collected. I have chased them 4 times now and was offered a 10% discount towards the next purchase (could a company be any more tone-deaf?). The problem is that without the refund I can't actually buy a replacement and, in a small flat I now have two enormous boxes blocking the hallway. In addition the workers who I asked to assemble will need compensation but of course not from WayNOTFair, that will come out of my pocket - despite me having done nothing wrong. They are simply horrible. Stay away unless you can afford to not having your money returned and chasing them and not getting any compensation for your stress and losses you may occur.
Helpful Report
Posted 13 hours ago
Bad return policy and customer service
Helpful Report
Posted 1 day ago
Awful service awful service, paid for items but these were, and are still not delivered, Wayfair refuse to offer any type refund or any compensation but instead tell you to "keep an eye out" for any updates. They basically appear to take your money for items which they have no idea are available then try to go out and source them for the order and misleading the customer these are available. avoid at all costs. There help line is also of no help
Helpful Report
Posted 4 days ago
I received my chairs first then my table few days later with a scratch on the table very small not worth the money won't be shopping there again
Helpful Report
Posted 5 days ago
This company is a scam! I paid over 500 euro for a mattress and it never arrived but when I track the order it says ‘delivered’. There is no option to call the real person you can only talk to someone from customer service through the chat and now I understand why. I have no money no mattress and I don’t know how to resolve this as the communication is very poor. Avoid it!!!!!!
Helpful Report
Posted 1 week ago
Bought a couch from wayfair it's a Kelly Clarkson edition and I got some of it in a week. Then called told me the other part would be here in a month. What am I suppose to do with half a couch for a month. This is no way to run a business. If you knew this they should have shipped both at the same time. So frustrated 😠
Helpful Report
Posted 1 week ago
I purchased TV stand delivery date was changed 3 times, came broken, unpleasant delivery man and customer service unhelpful still didn't solve it, always ends chat with out solving problem several times, never use again
Helpful Report
Posted 2 weeks ago
Wayfair is incredibly vile. There is a reason Wayfair will never be able to compete with Amazon. This heavily due to its customer service. I can't think of a single company that would behave the way Wayfair has. I placed an order for 2 sets of night stands. I immediately noticed the order had my old address. Right away, I used the "update address" option. I was confident this worked. The next day, I got a notification that my order shipped to the wrong address. I contacted Wayfair and they informed me that I should be able to contact FedEx to change the address. I contacted FedEx and they informed me that I needed to have the shipper make the update. Next, I contacted Wayfair once again. Wayfair instructed me to call back the next day when a supervisor is present. The reason I was given was that a supervisor could contact FedEx. I contacted Wayfair hoping for a supervisor the following day. Then, I was informed this was not an option at all. Wayfair instructed me that I should go to my old address and pick up the items or place a hold on the items and pick them up. Sidenote, placing a hold wouldn't work because my ID would need to match the address for pick up. Anyway, I tried my hand at explaining the situation to the person who runs their Facebook account. They informed me that it "wouldn't be hard" to lift the 4 packages each weighing 65 pounds and load them into a car, if I have another person. There are so many things wrong with telling it should be hard to lift things. The biggest problem is that this was an extremely ableist comment. I guess the business is only accessible to able bodied people. This served as a reminder that I can't do some of the same things because I have cancer. I confronted the person I spoke to on messenger about their response. The resolution was FINALY to have the product returned to the warehouse AND repurchase at a higher price. Screenshot of message from Wayfair Facebook.
Wayfair 1 star review on 24th February 2024
Helpful Report
Posted 3 weeks ago
Very disappointed with wayfair. Not prepared to offer any customer care for error that had occurred with goods, only noted after packaging had been destroyed and the item had been washed.
Helpful Report
Posted 3 weeks ago
If i could give NO stars i would.I can honestly say Wayfair is the most incompetent company i have ever had to deal with.Their customer service Chat can not answer any queries regarding delivery or should i say No delivery? My brother bought a bedstead that was to be delivered last Friday.He stayed home but it didnt arrive.We contacted Customer services next day ,was told he would receive it in 24 hours and if not to allow a furthe 4 days.We declined and said if it wasng here in 24 hours please refund his money. We were told how much they valued their customers and to rest assured this was being dealt with by their specialist team and they would contact me by email to update. Next day no delivery so again we contacted customer services to be told they would pass it onto the Specialist team again. When we asked for a refund ,it will take up to 5 days.They are a lot quicker taking your payment than making a refund.The customer services could tell us nothing as regard to delivery and there so called Specialist team(Not so special)has yet to contact us.None of them really seem to know what each other dept is doing.Needless to say my brother and myself will not buy from them again and i would advise anyone else thinking about it ,please read the reviews first and there are clearly a lot more negative reviews than positive one.(I wonder why Wayfair)?
Helpful Report
Posted 3 weeks ago
Bought a gazebo from Wayfair. It arrived with part of the roof missing and other problems. They kept in touch with me to send part and fix the other problems. They replaced the gazebo and told me I could donate the old one. I was very impressed with the customer service.
Helpful Report
Posted 3 weeks ago
I bought a shaker 5 drawer dresser.It looks great,until you touch it.the finish isn't bad,but as soon as touch it,the finish dents.Leaving a little white marks that are visible from across the room.doesn't sound to bad until you get 30 little dents.I baby my furniture and my belongings.It's built pretty well.It's heavy enough.It's just the top protective layer doesn't seem to exist.It dents SOOOO EASY.It looks cheap with the LITTLE WHITE SPOTS.You get what you pay for.I bought this peice thinking if I like it,I'll buy more peices from the set.Not gunna happen.Good luck.
Helpful Report
Posted 1 month ago
I recently ordered a table and lamp from Wayfair that never arrived. I spent roughly five hundred dollars. I have called customer service numerous times to ask for help or a reimbursement and was most recently told there was nothing that could be done and no reimbursement could be offered because it wasn’t Wayfair’s problem. I am absolutely astonished. The customer service representative’s fake cheeriness and glib unconcern are still ringing in my ears. Her just-barely-civil tone and remarkable apathy for my problem was a shock. I am pretty sure she was offering “customer service” while watching tik tok videos on the toilet. I don’t think she could have sounded less concerned or less helpful if she had been actively trying to. I am so disappointed. I have been a regular, long-term Wayfair customer for a number of years, but today that relationship has ended. I’d rather give my money to a company who convincingly pretends to give a damn when something goes wrong. Perhaps this illustrious organization can spend the five hundred dollars they recently stole from me on acting classes for their representatives and I will spend my next five hundred on products from a company with the integrity to fill their orders. Sincerely, Woman With a Brain, a Voice and a Wallet.
Helpful Report
Posted 1 month ago
Disgusting behaviour from wayfair I ordered a sofa at £199 to be told out of stock for it to be amazingly back in stock 2 days later at £699 !!!!!!!!!!!!
Helpful Report
Posted 1 month ago
This company has the audacity to lay off their workforce with no notice including employees on disability with stage 4 cancer. I think that should tell you the level of integrity, humanity and loyalty they have. Their HR and CEO are heatless. NO ONE should buy their products, support them or work for them. Go somewhere else where your efforts are valued and compensated for I sincerely hope your business fails and everyone finds out what terrible things you have done to your former employees. I hope the HR and executive staff reap what they sow.
Helpful Report
Posted 1 month ago
Ordered a puzzle board as a gift for an elderly relative. The relative had to hire a handyman to put the product together and it was too cumbersome for her to use. Called Wayfair and they refused to send a box to return it. I had to buy a box at Home Depot n
Helpful Report
Posted 1 month ago
Wayfair took my money, delivered only a portion of my couch and is now completely responsive. Absolutely no indication that I will ever receive the entire couch that I now purchased over a month ago. I am so embarrassed that I thought buying a couch online wasn't a terrible idea, let alone buying from a company that has such horrible reviews. It turns out the horrible reviews are accurate. There's $1300 down the drain.
Helpful Report
Posted 1 month ago
Bought a side table. It was garbage, don’t waste your time.
Helpful Report
Posted 1 month ago
Received dinner set said it was microwave safe put plate in microwave for 1minute and it broke in pieces informed wayfair they said they would send us a replacement still haven't received it that was 4 months ago customer service is shocking won't be using again
Helpful Report
Posted 1 month ago
Paid additional to have product assembled. Our coffee table top had a scratch right on the top. Manufacturer said it was structurally sound & recommended we use a black marker on the scratch-REALLY?!?! Offered a minor discount! Offer declined. Just got an email that Wayfair gave a discount. Don’t want a discount!! Want scratch free product! For shame on Wayfair & manufacturer! Will never purchase furniture from Wayfair again!! Been a long time customer!!
Helpful Report
Posted 1 month ago
Wayfair is rated 1.5 based on 2,186 reviews