I’ve given this company multiple chances, but after this purchase, I can no longer support them. I spoke with a manager named Lee, who admitted that their website listings may not stay consistent—even though customers value consistency. In 2021, I purchased a towel set and recently revisited the same link in my order history to buy replacements. The listing appeared identical, so I ordered with confidence. However, what arrived was not the same product. The new towels lacked a key feature—a loop for hanging—that my original set had. When I reached out for clarification, I was met with a frustrating runaround. I was told their "misinformation team" needed to check with the supplier to confirm whether the towels had changed. But according to my own eyes, they were clearly different. I understand that products evolve, but my issue is that the website link led me to an item that was not the same—without any notice of the change. Buyers should be aware that past purchases may not reflect what they’ll receive, even when using the same product link.