Bought a chiminea in september- found a huge crack in it. Thought that ordering a replacement part was suprising easy and staff polite- however after waiting a month for a replacement they sent entirely the wrong part ( despite having been sent clear pictures) Then I've emailed twice and am waiting a further month for the right part to arrive. I have been told twice that I cannot get a full refund depsite the product being rubbish and unuseable.
4 years ago
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