We ordered a couch and matching chair. The couch came the chair didn’t and after many run around a from customer service were told that the chair wouldn’t be shipped because the shipping company wouldn’t ship anything that’s not on a pallet. We canceled the order returned the couch that they wouldn’t refund our money on only to have the chair arrive a week later. In the meantime we ordered a new set. So now we are stuck with a chair from the original set that they can’t find a shipping company to pick it up and therefore we can’t be refunded our money. We have a totally different set that came stained and defective and they won’t return it either. This has been a nightmare and on top of it all the customer service rep accused me of damaging the items so that I could get a refund. It’s unethical and hurtful. Dealing with them is impossible and we are out thousands.