Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Andrew GB For companies Review of Wayfair UK Andrew 6 reviews 1 star: Bad A minute ago Middle man trader with awful customer service In early December 2020, I ordered a TV unit from Wayfair. It wasn't made clear that this would be sent in three separate consignments. The first two arrived but the third was no where to be found. Wayfair insisted that if the missing package was not found, then they would send a new one by the 4th of January. On the 4th January, Wayfair, without contacting me, cancelled the order and processed a refund. When I enquired as to why, they insisted that I return the first two boxes, with no explanation. After several days of complaining, I was told so many different things (Brexit, Covid, lost shipment) that I genuinely don't know what is actually true. I asked for the supplier contact details, hoping I could retrieve the missing box directly from them. Wayfair refused to give me these as their supplier is 'non-customer facing' - I believe this was to hide the fact that the company 'Union Rustic' does not exist and is a pseudonym for Polish company Black Red White. Bizarrely, one agent insisted they were going to stop trading with 'Union Rustic' while another insisted they would have stock back in February, but again refused to send me the missing box when it came back in stock. Overall, an absolute farce and awful customer service.