If I could give zero stars I would. I ordered a solid oak TV cabinet through Wayfair, as the lead times where short. Unfortunately Wayfair have failed to deliver on 3 committed dates and now say the item is lost. This is not a stool or a plant pot. Its a huge piece of furniture! I have been back and forth between Wayfair and their courier, with each blaming each other. So now the icing on the cake is that I have to wait until their internal investigation has finished before I get a refund! A process that I frankly don't see as my problem, the furniture according to their courier has never been passed to them and Wayfair can't find it in their warehouse. But this means I cannot get a refund until they resolve it between them. Great customer service Wayfair, hold on to my money until you sort your internal processes...!