Heidenberger
Purchased a chesterfield sofa, which had been listed as "GENUINE LEATHER" for $2000.00. When the sofa was unpacked and examined, the label attached to said sofa indicated that the sofa was 100% polyester! I immediately called wayfair and informed them that they had sold the sofa under false pretenses and I wanted my money refunded to my card and I wanted the sofa picked up and returned to wayfair! They stated that the refund would take place immediately, minus a return shipping fee of $111.00! Wayfair should have covered the return shipping fee since they sold the sofa through "FALSE ADVERTISING". I am also referring this incident to the New Mexico attorney General consumer protection division!
3 years ago
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Wayfair has a 1.5 average rating from 2,200 reviews

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