ordered a couched that listed for $599 on 2-16-2021 and got an estimate deliver about 2 weeks. 2 weeks passed by, item got push back till 2nd week of March. That's cool, i can totally wait for it! when time come, it got pushed back again and when i call WayFair, the rep totally promised me it would be deliver to me by first week of April. Fast forward, the item got pushed back again and when i call, the 3rd rep promised me they will totally send me my merchandise by May-2nd. I got so frustrated because their rep continuing promising to follow up with me but i never get one(not even an email). Well, i didnt get my item by May-2nd either so i called Wayfair again and this time they told me that i need to pay an additional of $500 for the couch since they now listed for $1099 on their website! Totally frustrated i asked them to refund me and i would go ahead to buy a new couch at Ikea. It is now May-21st and i still not received my refund nor any email from them. I am basically speechless now!!! that's not how you run your business and i would not recommend this company! please take your money and do business somewhere else, when they take your money, it will be immediately but when it come to refund, it will be dragging with a bunch of excuse and promises!!! It will be the first and last time i would do business with this garbage company!!!!!!! p/s: spoke to total of 2 managers, 5 reps and they all lied to my face( terrible way to managing your company)