Our Item was a very large mirror. We had an email from Wayfair to say the item had arrived which told us that if we were out the item would be left with a neighbour. A note would be left to say it had been delivered. We were in all day on purpose to recieve the item. We did not know it had arrived till we got the email late in the day. Nobody had let us know it had arrived. Nobody had contacted us to say it had arrived. It was left on the groung floor in a public area by a sign which says nothing should be left in this area as it is a public area and things have been stollen. My husband is nearly 70 and had to manhandle this item up to the Third floor. This is disgusting and if they cannot apologise properly we will not use thisr company ever again. There was no actual apology they just passed the buck.