Everything went wrong. In July 2019 I bought an ottoman bed. All was well till May 2021 when we found one side panel all bulged out. I supplied photos and they said a new part would be sent out..... So far so good. Two weeks later an email was sent to say the part was not available. I was offered 15% refund if I kept the bed. The area that was bust was load bearing so I refused, I was then offered a refund but have to buy packing materials and pack it myself, not handy at 67 with spinal stenosis. I shipped around for a replacement but went back to wayfair two days later and ordered a standard bed at £100 more than the ottoman bed that was faulty. No refund came and the bed that was supposed to come on the 8th June was attempted to be delivered on the 2nd, of course I was 20 miles away and that was after I was told by wayfair to ignore the text from the courier as it was a mistake. So did the bed come on the 8th? No in a word. I've now had to reschedule it for next week the 16th. The refund eventually arrived after 17 days. The old bed is outside all wrapped up and packed after 4 hours work involving two people and is scheduled to be collected on the 10th June. In all I've had to call Wayfair 12 times to sort out this mess. As yet I've the new bed to be delivered so let's see what transpires. Avoid them, the customer service is awful, there are mistakes galore and some products are poorly made, that's to be expected as stuff is cheap and made in the far East, my budget is limited so unable to afford a bed that costs a grand.