Hopeless, another 70 year old with lots of buying experience and this is just about as bad as it gets. Waited in all day, no show. Then a struggle before I received a refund. Decided to give them a 2nd chance, item was not in stock, so requested an alert when it was. Received an alert "back in stock", but when I tried to order it was not! Customer service people on the phone are lovely, they have my sympathy working for this company, no doubt all the Mr Bigs are rolling in the dosh from ordinary people and driving around in the rolls royces. Avoid at all costs, I'd prefer to sit on the floor then buy furniture from this shower.