Wayfair costumer service lies to customers regarding the return process. Ordered a bed, they shipped the item to the wrong address and then wanted me to pay for it, even though they shipped it to the wrong address. Customer service told me to call back in 7 days to make sure the item is not stuck with FedEx because they have problems with FedEx losing items. Called back after 7 days and Since the item was delivered to the wrong address, WayFair customer service said they were not at fault for the shipping error and I should still pay for the item I never received. Seriously?? NO WAY .... lost a customer today WayFair.