Benjamin Graham
Inadequate, Appalled, Frustrated, Annoyed, Confused…! Words can’t express the disappointment I have for this company! It’s my first time shopping with Wayfair and unfortunately it hasn’t been an experience I would recommend. Order Date 02/06/2021 After paying in full waiting over 6 weeks having parts of my order delivered, contacting WayFair times & time again, apologies to asked to wait and still no result…. Complete Shambles, I have an email telling me it’s a fault an their behalf, and then giving me the customer..! Only two options 1) keep what I have received of my order and have a 15% discount off my original order or store credit.. 2) accept a full refund, and send back little bit of my order I have received. Bearing in mind I have been nothing but Patient… And all I have asked is for the order I made to be full filled… Obviously this still hasn’t happened So both myself & a Member of Staff decided it would be best for the situation to be escalated to Management, giving me some form of contact within 24hours… This was done Tuesday 13th July 1.31pm by call… now it’s Thursday 15th July 7.59pm and still no contact… The whole thing is a sham…..! And yet again it A left to me to contact Wayfair again Tomorrow or better still Trading Standards.
2 months ago
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Wayfair has a 1.62 average rating from 1,663 reviews

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