I would have given it a zero if possible. I ordered a shoe cupboard on a Tuesday was told it would definitely be here on the Thursday. I waited in all day for it to turn up, which it never did! Neither did they contact me at any point to tell me it was delayed. I then contacted them the Thursday evening to which they told me it had been moved to the Friday and it was with the delivery company. You guessed it Friday came and went no sign of it or again any contact from them. So by now i’m incredibly frustrated so i again have to contact them to find out it actually wasn’t ever actually in transit at all! It was sat in there warehouse the whole time. They then said that it would be delayed for another 4/5 days!! I said no thank you i’ll have a refund and give my money to someone else. Guess what? They reckon they can’t issue a refund until they have spoken to the supplier. This company is an absolute joke, their customer service is as poor as it gets. They lie and change their policies constantly. Please please do yourselves a favour and stay well well clear!!