Love how they handle issues. If you place an order but make a decision to cancel within a couple of hours of placement you will receive an email telling you it will take up to 2 days for them to agree to the cancellation. Guess what, in that time they say it cannot be cancelled because it has already been shipped or is "being prepared to ship". I have purchased for them in the past and there is no way my items were out the door within a couple of hours. Now, you can stop the shipment by calling customer service (they were very helpful but they don't make the rules) but it will cost a pretty penny to do so. Not that they care but I will not use them again.