I ordered a couch under a 2-day delivery policy, but only half of the couch arrived. I called customer service and made sure to give them the right details on the part of the couch that I received, and I waited for another 3 weeks for the other part to arrive only to find out that they shipped the same half again! I called customer service again and demanded a full refund but they declined despite the inconvenience and long wait. I also ordered a table that was supposed to be delivered without needing anyone to be home, but they forced me to go to the loading dock when they weren't supposed to deliver it there. Once I got there, I couldn't find anyone and they wouldn't pick up their call, then they had it reschduled and lied about not being able to deliver it because the front desk told them not to deliver it through the front door, although the front desk said that no one came to deliver the table. Very poor customer service and unreliable delivery!!