Ordered a set of lights which were due 3 Nov 21. This came and went so I chased, advised 29 Nov 21. This came and went so I chased again. Advised 5-9 business days to leave manufacturer in Poland. I asked to cancel and have a refund - they refused as ‘the items have left the warehouse’. I’m now 12 emails into a complaint process and they still won’t issue a refund for missing items. Have had to raise a dispute with credit card and escalate to Citizens Advice etc. I’d say internet scam or online crooks, but they’re a big brand and we’ve had stuff previously no problem - suspect they’ve just gone down hill badly. Buyer beware!