Customer service is appalling with assistants giving you conflicting information. I ordered an item that should have arrived on 1st. Their courier Hermes tried to deliver to wrong address and have not reattempted since. Despite four contacts with Wayfair customer services, I still do not have my item. Each assistant has told me different things (you will be contacted -was not, the courier will reliver - did not). When I asked to complain and speak to a manager, they said they did not have a complaints team. Extremely poor - will not be shopping with them again.