I ordered a secretary desk from Wayfair, which was quite expensive at over £400. When it arrived there were two very large boxes, each containing the same half of the desk, so no way it could be assembled. I arranged for it to be returned and another sent - Yes, exactly the same again! It was collected again and I had a text message from the courier saying they could only deliver one box as they did not yet have the other. I asked them to keep it until they had both boxes. Today they have for the third time delivered the same two boxes, each containing the same half of the desk. I rang and asked if I could speak to a manager who might be able to sort the problem out but was told that was not possible. I have now asked for a refund and given up. I am 70 and these boxes are extremely heavy and I just can’t face struggling to repack everything again. I have not had even one response to the emails I have sent them. I shan’t ever buy from Wayfair again. What a disgraceful company. Their directors should be ashamed!