Once I ordered my armchair I was given a delivery slot over a 3 day period. This was not adequate for me as i work and I contacted Wayfair to request the delivery was on the first day specified as I had the day off. Wayfair have NO influence on when delivery will happen. They use a company called XPD that deliver on 3 occasions, 1 day after another if they are not sucessful. Despite the promise they will text you a delivery slot on the morning, not once did i recieve a text message. Day 1 they attempted to deliver without telling me delivery time. Then left a note saying "sorry we missed you" but no contact number to contact them on. Despite phoning and emailing XPD to inform them i would be at work on day 2, they did not respond. I got a call on day 2 saying they were outside my house, again no communication had on time of delivery. Day 3 no communication again. I left my garage open in case I missed delivery when i went out. Anyway I got home and found my delivery on its side in my garage. Dirt marks on the side of the box, which indicated it had been dragged. Very poor service from xpd, i would not recommend.