I got delivered the WRONG SOFA TWICE. The third time, they didn't even attempt the delivery or rectify the situation in any way, they just cancelled my order. I complained, I got an "oh customer service is very close to our heart" bs. I called them 3x to make sure I definitely get the right one, they still couldn't manage or cared about the situation AT ALL. I had to spend a lot of time on phone calls, returning wrong sofas, waiting for the sofas to be delivered then to be taken away. Almost a month since it all started and I still don't have a sofa and I'M STILL WAITING FOR MY REFUND and I've just been through so much stress:( DO NOT use them if you don't want countless days of frustration and stress.