I returned 3 items with one tracking number in one parcel,with the advice of customer service. I have only received the refund for one item. I have called up at least 10-15 times, I was told every time that I will receive the refund within 3-5 days. 2 months later, I still have not received the refund and I have been told that I won't be getting a refund. Extremely disappointed and frustrated as I did everything by the book. They are making me pay for a mistake on their end. Many online retailers offer free return but Wayfair expects you to return with your own expense with also separate postage. They do this to put you off returning. This is the game they play to steal money from their customers.