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Julie Horton
DO NOT ORDER FROM WAYFAIR! I have ordered 3 tables and each one is damaged. I have been in contact for them over a week trying to return them. I have been passed onto a conflict resolution manager called Caroline who takes one day at best to respond to my emails. I have received no apology for receiving 3 damaged items but am having to jump through hoops just to return them . I have been told I will not receive a refund until they have been inspected by their warehouse. I have sent clear photos of the damage and just want to return them and get my refund. I have rung them to try and quicken up the process but the executive resolution manager will not speak to me. I am so frustrated and appalled at the poor customer service.
2 years ago
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Wayfair has a 1.5 average rating from 2,300 reviews