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Anonymous
Poor customer service. Item was not delivered on the day it was scheduled. Item was posted as delivered on my customer order page. I called customer service they said to wait for shipping company to call. They didn’t call. Finally I bought another vanity and tried to cancel my order. They told me I couldn’t cancel. Then when the item wasn’t delivered and I communicated w customer service many times they cancelled the order. They took $90 out of my refund for shipping costs. Even through it was their fault their delivery company didn’t ship the item. They refused to listen and told me I had no recourse. So they held onto hundreds of dollars for months and then took $90 more for not delivering an item
2 years ago
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Wayfair has a 1.5 average rating from 2,301 reviews