I own 2 companies that place orders at every vendor you can think of. Any time my client wants to order from Wayfair I know 100% there will be problems… always. Like everyone says, they script lies, and many times won’t grant you access to your own account, regardless of verifying name, address, order number, email address, product name and details… for a company to have the billing info for their clients on 50 different projects, when the billing address is different than their address, is near impossible. Why would you put someone who provides so much information in a position to lnownimpossible things to return a call to the delivery team trying to organize the details of a large delivery? Tina with the delivery team is the worst, has some giant ego for some reason, and won’t let you give delivery details they asked for in a voicemail. If I had an employee like this I would fire her immediately.