Louise Duncan
I have been lied to, messed around,told completely different stories by different agents. The left hand has no idea what the right is doing. There are some lovely poor souls in the contact centre trying to front this up, who apologise for the lies and miscommunication but they can do nothing but pass it on and "escalate" it to managers and the complaints department who do not bother to call, even when I have told repeatedly that they will. I am now told that they "do not reach out to customers." That just about sums it up!
1 year ago
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