Please do not use this company they rip you off and steal your money. Let me explain...I ordered a upholstered Storage Bench beginning of January and was told it would be delivered in 3 days and then when it was supposed to be delivered it went on backorder I then waited for the new delivery date again to be told when i messaged customer service its on backorder the agent was rude disgusting. Anyway I then waited again and on the fourth occasion I called them on the phone to find out a definitive date in which they lied so I waited again. I then called back to cancel and ask a manager to call me which never happened. I was told my refund would take a week ok. A week later no refund nor any product so I called again but this time to be told I cannot have a refund as my item was a special order and is on route 🙃. In the end I put a dispute in with PayPal and they ruled I my favour and refunded me a week later. My advice do not use wayfair they lie and cheat blaming the 3rd party suppliers and take no responsibility even though you have paid them directly. Please everyone be very careful do not use them fo elsewhere.
2 years ago
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