DO NOT SHOP WITH WAYFAIR!!! They believe after receiving a defective product, instead of allowing a return, a 10% off coupon towards your next purchase is worthy of a $2100 defective rug. I have been patient and reasonable with Wayfair, however after months, it is clear they do not back the products they sell or care about their customers I purchased my rug in October and it shed, to the point where I could not sit on it, without looking like I had pet hair all over my pants. I don't have any pets. I vacuumed literally everyday for the first month or so. Every rug sheds for AT LEAST 30 days, which ironically enough is the exact return window at Wayfair. After 2 months the shedding was not stopping. I contacted Wayfair and was told there was essentially nothing they could do. I could get a small refund, but otherwise was stuck. It was the holiday season and end of year with work, so I got busy. About two weeks after holiday traveling, I noticed this rug was SO worn down. It looks awful. A $2100 rug should not be worn down after 3 months. A $500 rug shouldn't even be worn down after 3 months. I reached out to Wayfair and was told there was nothing they could do, and that I should contact the supplier. Why should I contact the supplier when my transaction was with Wayfair? Should Wayfair not back their products and customers? I emailed again today, hoping to be in touch with someone reasonable. I was told, too bad so sad, and here is a 10% off coupon. Each purchase I have made at Wayfair, is on average $700. Yet, a 10% off coupon is supposed to compensate for my $2100 defective rug? The rep today had the audacity to say, I should put the rug in an area that is less trafficked! It already is. I emailed with a different rep and was nothing they could do, since I didn’t purchase the accidental damage protection plan. THIS ISN'T accidental DAMAGE! It is a defective. If you’ve skimmed to the body, the big take away, don’t shop at Wayfair, ever!!!