Ordered a coffee table recently & it did not arrive. Spent a long time on WhatsApp chat & customer services & reluctantly let them re-order the same item. The exact same thing then happened again. No updated tracking system & no updates from Wayfair without me first contacting them & 2 days wasted waiting in for non existing delivery! Decided against trying a third time & then had to wait for a refund. No response to final emailed letter of complaint either.
4 months ago
Wayfair has a
1.5
average rating
from
2,199
reviews
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