Evgeniya
Order numbers: #4206874349 #4207603869 My recent experience with Wayfair, coupled with their reliance on delivery services like Evri, has been nothing short of a masterclass in incompetence and frustration. Initially, I carefully scheduled my order to be delivered on January 12th after 1 p.m, ensuring my availability to accept it on that specific date. However, my expectations were shattered when I received an abrupt notification that my delivery was rescheduled for January 8th. This sudden change wreaked havoc on my plans, especially considering my ongoing move to a new apartment, where I am unfamiliar with neighbors who could potentially accept the delivery on my behalf. Attempting to navigate this logistical nightmare has been a futile exercise. Wayfair's customer support seems powerless to address the issues caused by their chosen delivery services. As a customer, I am left in a predicament where I cannot choose a suitable delivery time. Thanks to the collective incompetence of Wayfair and their chosen courier services, it appears inevitable that I will not receive the ordered mattress and bed. Consequently, my first night in my new home will be spent on the floor, a direct consequence of Wayfair's inability to provide a reliable and customer-centric delivery solution. This entire experience is not merely inconvenient but profoundly infuriating. It is disheartening that a company of Wayfair's stature would demonstrate such disregard for customer needs and preferences. May the frustration and inconvenience I've endured haunt Wayfair and its associated courier services as they have marred my first night in my new home.
3 months ago
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Wayfair has a 1.5 average rating from 2,199 reviews

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