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Harriet Purvis
Do not use!! FALSE & MISLEADING ADVERTISEMENT and HORRENDOUS customer service. I have listed below a simple time line of my frustrating purchase. IN A NUTSHELL I HAVE ENCOUNTERED EXREMELY POOR CUSTOMER SERVICE, HIGH RETURN CHARGES FOR UNOPENED PRODUCTS, MISLEADING IMAGES, FALSE ADVERTISEMENT ON GOOGLE. Typed into google "DINING TABLE SET WITH CHAIRS" Wayfair came up at a suitable price, with an image of a table and 4 nice chairs. I clicked through to the link and made my purchase (without opening addition areas of the listing) as I saw the stars on google and thought I could trust them. Few days later a box arrived. Thankful I read on the side before opening it was a single unit (just a table). Immediately contacted Wayfair who stated AS LONG AS THE BOX WAS NOT OPENED I could return the item (another con as most people would have dived straight in. I raised a case and stated I WASN'T HAPPY AS I FEEL THE PRIMARY IMAGE IS A MISREPRESENTATION OF THE ITEM. There response was basically it says "excluding chairs in the listing" I have looked for this and it does say it, on an additional hidden unopned area of the listing and not on the landing page where i purchased from. I asked to return the item. They said i must pay £8.00 plus to return the item as long as the box is unopened. I feel cheated and very much ignored about the issues raised. I have never complained but this company is NOT a reputable one. I have wasted over a week of my time, lost money and become rather frustrated. AVOID AVOID AVOID
8 years ago
Read Wayfair Reviews
Wayfair has a 1.5 average rating from 2,302 reviews