Do not use!! FALSE & MISLEADING ADVERTISEMENT and HORRENDOUS customer service.
I have listed below a simple time line of my frustrating purchase. IN A NUTSHELL I HAVE ENCOUNTERED EXREMELY POOR CUSTOMER SERVICE, HIGH RETURN CHARGES FOR UNOPENED PRODUCTS, MISLEADING IMAGES, FALSE ADVERTISEMENT ON GOOGLE.
Typed into google "DINING TABLE SET WITH CHAIRS"
Wayfair came up at a suitable price, with an image of a table and 4 nice chairs.
I clicked through to the link and made my purchase (without opening addition areas of the listing) as I saw the stars on google and thought I could trust them.
Few days later a box arrived. Thankful I read on the side before opening it was a single unit (just a table).
Immediately contacted Wayfair who stated AS LONG AS THE BOX WAS NOT OPENED I could return the item (another con as most people would have dived straight in.
I raised a case and stated I WASN'T HAPPY AS I FEEL THE PRIMARY IMAGE IS A MISREPRESENTATION OF THE ITEM.
There response was basically it says "excluding chairs in the listing"
I have looked for this and it does say it, on an additional hidden unopned area of the listing and not on the landing page where i purchased from.
I asked to return the item. They said i must pay £8.00 plus to return the item as long as the box is unopened.
I feel cheated and very much ignored about the issues raised. I have never complained but this company is NOT a reputable one.
I have wasted over a week of my time, lost money and become rather frustrated.
AVOID AVOID AVOID
8 years ago
Wayfair has a
1.5
average rating
from
2,302
reviews