Product I bought arrived with only half the required boxes/parts. Company refused to replace it with a complete item despite having them in stock and still selling them. Refund after pickup was offered but I still have not heard back since last when when. This means the company is holding 700 GBP of my money and refuse to refund until the product is collected. I have chased them 4 times now and was offered a 10% discount towards the next purchase (could a company be any more tone-deaf?). The problem is that without the refund I can't actually buy a replacement and, in a small flat I now have two enormous boxes blocking the hallway. In addition the workers who I asked to assemble will need compensation but of course not from WayNOTFair, that will come out of my pocket - despite me having done nothing wrong. They are simply horrible. Stay away unless you can afford to not having your money returned and chasing them and not getting any compensation for your stress and losses you may occur.