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Ashwaq A
My experience feels like i got scammed by Wayfair. Please think again before buying from Wayfair!!I purchased a patio set based on the item title and pictures on June 16th. The next day i found out through an email from Wayfair that the firepit is not being shipped. I called Wayfair to find out why the firepit is not being shipped with my order, they said that i will need to pay ~ $400 extra for it (even thought the fire pit alone - not part of the set - is ~$250). I told them that i would like to cancel the order. They said that part of the order has been shipped so it cannot be cancelled. They informed me that i needed to call them back and do the cancelation when i receive the whole set. I did that but i ended up paying for the return shipping costs which came to about $170. My issue is that the title said " Item: Argyri 9 - Person Outdoor Wicker Patio Conversation Furniture Set with Fire Pit Table". and the picture showed the whole set with the firepit. When i called them the next day to ask about the firepit not being shipped, Wayfair acknowledged their mistake, so they changed the title to " Item: Argyri 9 - Person Outdoor Wicker Patio Conversation Furniture Set with Optional Fire Pit Table" and they removed the picture that showed the whole set with the firepit. I asked about the return shipping cost, they denied my request saying that it is my fault. I have pictures of receipts before and after the webpage changes.Order #?****644516
9 months ago
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Wayfair has a 1.5 average rating from 2,297 reviews