I ordered a queen size bed frame that shipped by FedEx in 2 packages. One package arrived a day late. The other (bigger) package never arrived. I contacted FedEx. They opened a claim as they have no idea where the second package is. I then contacted Wayfair and explained the issue. Wayfair told me to go pick up the package from FedEx. But FedEx doesn't know where the package is and it's a queen size frame - it wouldn't fit in my car even if FedEx managed to find it. I asked for a refund but Wayfair won't do anything since I don't have both packages. I am out $900 with no resolution. I will dispute the charge on my credit card and file a complaint with the BBB and my state's Attorney General. I should have heeded the other reviewers' advice. Very expensive lesson. I will NEVER purchase from Wayfair again and I encourage you not to do business with them as well.