On 11/1/24 I placed an order for a teak patio table and chairs. I tracked the order with an estimated delivery date of 11/10 - 11/18. On 11/14, I signed into my account to find the order had not been shipped and had been discounted by $500. I was told that Wayfair does not price match so I asked for a supervisor who informed me that the tracking would update overnight and I would see the tracking number on Friday, Nov 15th. I signed in on 11/15, 16, 17, and 18 to find no tracking number so I called Wayfair customer service who confirmed the item still had not shipped and that the order was being canceled and a refund credited to my credit card. November 20th, I received an email notification of a refund and that a $200 shipping fee was deducted from the refund. It is absurd to charge a $200 delivery fee for an item never shipped.