I am writing to share my frustration with the poor and discriminatory service I have received concerning my recent order. The assembly instructions for my order clearly list Part G, but it was missing from the shipment. After reaching out to customer service, I was informed that my case is being exclusively handled by the resolution team due to prior returns. While I understand that companies have policies for handling returns, I find it unjustified that my account is being treated differently for having made legitimate returns. This policy has caused unnecessary delays in resolving a simple issue, and it feels as though I am being unfairly penalized for exercising my right to return items within Wayfair’s stated policy. This experience undermines my trust in your commitment to fair and equitable customer service.