I had an absolutely disappointing experience with this company. I placed an order and waited NINE weeks - far beyond their promised delivery timeline - without receiving a single update about my order status. The complete lack of communication was unacceptable. Only after these 9 long weeks did I finally learn that my item had been damaged in transit and returned to them. Even worse, this information wasn't proactively shared - I had to chase them for updates. When they finally responded, I was told that replacement units were out of stock, leaving me with no choice but to cancel my order. Their customer service response was nothing more than generic sympathy, offering empty acknowledgments of my frustration without providing any real solutions or explanations for their communication failures. At no point during these 9 weeks did anyone think to inform me about delivery issues or delays. Save yourself the time and frustration - choose a company that actually values customer communication and transparency. The worst part isn't even the failed delivery, but the complete disregard for keeping customers informed about their orders. After investing over two months waiting for this order, I'm left with nothing but wasted time and disappointment.