I ordered a floor lamp from Wayfair on 1/29/17. It arrived yesterday (2/2/17). Very good turn around time. However the lamp arrived in a box that had obviously seen an impact or two, and the lamp was broken. I took 3 photos detailing the damage and uploaded them along with an explanation and a request for a replacement lamp. In no time at all I received an email that indeed they would send a replacement. Great. But then reading further down I saw that I may not receive this lamp until May 11th. May 11th??? This is not the way to treat new customers... it makes them old customers.