If I could give them negative stars I would. We ordered a huge patio sectional on July 3 rd, they somehow lost that one in transit but nobody knew about it until I called, they could care less, well we can just send out another one, so if I hadn't called who knows how long it would've been before they got a hold of me. So the next one went out August 1 st, then I get an email from the manager of customer service saying, it hasn't left the consolidation place but it'll go out next week, so 2 weeks after they said it shipped, there was no apology for all these screw ups, she could just care less. So I sent her a copy of what the owners of Wayfair said on consumer affairs, that they want to exceed the customers expectations with their online orders. Sorry, you've failed big time. So who knows when we'll get this, maybe before winter. Don't order anything huge from these guys, they do just fine in small stuff. But when they don't even have their own ppl transporting their huge items that's pretty bad. We got our artificial turf from Georgia in 2 business days, and these guys can't get a sectional to you in 2 months???