I ordered a power recliner sofa, it came broken. Not only that, it was the most uncomfortable couch I've ever sat on in my life. Everyone who's tried it says the same. Customer service was fine, they did refund me the cost after we found out it would take a couple months to have someone come "fix" my brand new sofa, or exchange it. My bigger concern, I am unable to leave a review of this product on their site and all the reviews that are there, are high marks. Yet nobody wants to sit on this couch because it's so uncomfortable. I thought maybe it was a fluke, I ordered another product, it's ok, but still not worth the money I spent, I just won't purchase from them again.