Not sure how they are still in business. Ordered mattress and bed. Mattress left wherever the courier felt suitable. Bed never arrived. Week later and bed is delivered - 4 hours after agreed delivery slot. Open bed. Bed is broken. Advise of broken bed. Told to leave bed outside for collection. Bed is not collected. Told then that collection needs to be signed for. Shambles. Luckily bed was not stolen. Drawer set ordered. Delivery dates all over the place. Drawer set arrives. Drawer set is broken. Second drawer set arrives another day. Left with neighbour. Again, not a specified delivery alternative. Neighbour says delivery company was going to leave it outside. Box is seriously damaged. Highly likely broken inside. Replacement bed still not delivered. After this debacle, I would suggest you heed my advice and steer clear of the shambles that is Wayfair. Don't be taken in by the seemingly "good" deals and huge selection. Likelihood is it either won't arrive and/ or will be broken. Wayfair's business model is a shambles. Worst service I have ever experienced in my life. If only there was a 0 stars option for "should be forced to close", I would click that until my mouse was worn out.