Ordered a bed frame from Wayfair which was due for delivery in the morning of Friday 27th July. I took the day of work to receive delivery as they don't deliver on a Saturday waited all day until I was told at 5pm it wouldn't be delivered that day. I spoke to 4/5 customer representatives until I spoke to Jeff - who apologised and told me he would organise delivery today 28 July. I received a txt message saying it would be delivered between 9.45 - 11.45 on the 27th (which it obviously was not). i spoke to him again in the morning of 28th July and he reassured me it would be delivered in the morning. unfortunately still no bed. I'm cancelling my order. Never experienced such a useless ill equipped customer service team. Definitely would never shop with them again. Huge Waste of time and money. Appalling service.